FAQs
WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION EMAIL?
After you place your order, we always send an order confirmation email to the email you provided us. After we ship your order, we also send a shipping confirmation email to the email you provided us. Please be sure to check your spam/junk folder for the emails.
HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.
Please allow 24-48 hours from the time you place your order for its status to update.
HOW CAN I TRACK MY ORDER?
A shipping confirmation is emailed to you as soon as your order has been shipped, which will allow you to track the status of your shipment from our home page.
WHY ISN'T MY TRACKING INFO UPDATING, IS THERE SOMETHING WRONG?
This is normal. The tracking information normally lags behind the true status of your package. If it hasn't updated in over 2 weeks, please contact support.
WHEN WILL MY ORDER BE SHIPPED?
It takes 1 to 5 business days to process your order. Delivery time is processing time plus shipping estimate.
Standard Shipping:
United States: 8-21 business days
International:15 to 30days
Some skincare items should be received within 7 days. This may be a little longer for international delivery.
Please allow for additional a few days for delivery due to pandemic shipping delays. If you need any assistance, please don't hesitate to contact us.
HOW CAN I RETURN AND EXCHANGE MY ORDER?
Return
To start a return, you can contact us at support@toobeautifulyou.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will send you a new one or any product you want with the same value.